Request for Problems

Examples include:

• People who qualify for a service or benefit but cannot reliably get it.
• A process with a large backlog, or a delay nobody can account for.
• Money authorized for a purpose that is difficult to deploy.
• The same information collected over and over by organizations that already hold it.
• Routine cases consuming the time that should go to hard ones.
• Several offices responsible for pieces of one outcome with no shared picture of it.
• A website or system that makes an important task unnecessarily difficult.
• An administrative process whose cost is wildly out of proportion to the problem.
• A service where everyone can describe the failure and nobody has been able to own the whole fix.